Survey in service ticket is not able to be edited

Hi everybody

I have an active survey with category  "others" created.

I have also it's corresponding activity plan and route configured for service tickets

When the business user create a service ticket, the activity planner routes are excecuted succesfullly.

The problem is when i go to the survey section , the survey is there.

I click on the survey , it opens but nobody is able to edit or answer the questions.

Does anybody knows how to make it editable?

am i missing some configuration?

thanks!